A senior leader had a very demanding position in a global engineering company. During meetings with diverse stakeholders he regularly lost his temper when he faced strongly-voiced opinions which opposed his own view.
We created a focused coaching programme tailored to his personality and context.
The core of our approach was to reflect on his values, in combination with his emotional intelligence. The insights he gained enabled him to shift his perspective from being judgemental about what is right or wrong, to one of curiosity and openness.
This helped him to manage his emotions more effectively and to remain calm when dealing with challenging conversations; not becoming agitated by opposing opinions, but in fact to appreciate them as an opportunity to develop different perspectives.